Working the queue
Recovery workflow
A ranked failed-payment queue, copyable recovery emails, and status tracking so you know exactly what you've already chased.
Recovery workflow
Open Failed payments to see cases ranked by revenue at risk. Click a case to review the failure reason, invoice amount, and customer details. The recovery assistant gives you copyable email templates, a hosted payment link from your provider when one exists, and space for internal case notes. Copy the message and send it from your own email client. MRRdue does not contact anyone on its own — you decide who to reach and when. If you would rather not send by hand, outreach settings can hand each draft to your own delivery system, or send it from MRRdue with replies pointed back at you. Both are off until you turn them on. Either way, nothing is ever changed in your billing account.
Case status and follow-up
Mark cases as monitoring, recovered, lost, or ignored as you work the queue. Status updates stay inside MRRdue and help you track what you have already chased. Export outreach rows when you want a spreadsheet view of open cases and suggested next actions.